Bloofix ("we," "our," or "us") operates the Bloofix mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Personal Information
We may collect the following personal information when you register or use the App:
- Full name
- Email address
- Phone number
- Mailing or service address
- Profile photo (optional)
- Payment information (processed securely through third-party payment processors)
Usage Data
We automatically collect certain information when you access or use the App, including:
- Device type, operating system, and unique device identifiers
- IP address
- App usage patterns and interaction data
- Crash reports and performance data
Location Data
With your permission, we may collect and process your device's location data to connect you with nearby service providers and to display relevant services in your area. You can disable location access through your device settings at any time.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Connect customers with verified service providers (Pool, HVAC, and other home services)
- Process transactions and send related notifications
- Provide customer support and respond to inquiries
- Improve the App's functionality and user experience
- Send service updates, promotional communications, and important notices
- Monitor and analyze usage trends
- Detect, prevent, and address fraud or technical issues
3. Sharing of Information
We may share your information in the following circumstances:
- Service Providers: When you request a service, your relevant contact and address information is shared with the assigned contractor to fulfill the service.
- Third-Party Service Providers: We may share data with trusted third parties who assist us in operating the App, such as payment processors, analytics providers, and cloud hosting services.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not sell your personal information to third parties.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, update, or delete your personal information
- Opt out of marketing communications
- Request a copy of the data we hold about you
- Restrict or object to certain processing of your data
- Withdraw consent at any time where we rely on consent to process your data
To exercise any of these rights, please contact us using the information provided below.
7. Children's Privacy
The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information promptly.
8. Third-Party Links
The App may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App and updating the "Last updated" date above. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: support@bloofix.com
- Company: Bloofix by Axobuy