Welcome to Bloofix. These Terms & Conditions (“Terms”) govern your access to and use of the Bloofix website, applications, and related services (collectively, the “Platform”), operated by Axobuy LLC, doing business as Bloofix (“Bloofix,” “we,” “us,” or “our”).
By creating an account or using the Platform, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, you must not use the Platform.
1. About Bloofix
Bloofix is a digital platform that facilitates connections between customers seeking home-related services (“Customers”) and independent service professionals (“Service Professionals”).
Bloofix provides connection and communication services only. We do not directly perform home services, employ Service Professionals, provide estimates, determine service prices, supervise work, negotiate service agreements on behalf of users, or process Customer payments for work performed by Service Professionals.
All estimates, pricing, scheduling, service agreements, performance, and payments for home services are arranged independently between Customers and Service Professionals.
Bloofix does not guarantee that a connection will result in a service agreement, completed project, or payment for work.
2. Eligibility
Users must be at least 18 years old and legally capable of entering into binding agreements.
Service Professionals must comply with all applicable licensing, registration, permit, insurance, and other legal requirements for the services they offer.
3. Account Registration and Security
Customers may browse available services without creating an account.
To submit a service request or use certain Platform features, Customers must register or sign in using a valid phone number and complete the required verification process.
Users must provide accurate information, protect their account access, and promptly report suspected unauthorized activity.
Bloofix may implement reasonable security and fraud prevention procedures.
4. Customer Service Requests
Customers may submit service requests without paying a Bloofix connection fee.
Requests may include a service category, title, description, photographs, city, priority level, and other information voluntarily provided by the Customer.
Customers are responsible for ensuring that submitted information is accurate, lawful, and does not infringe the rights of others.
Customers should avoid including personal contact information, exact addresses, or sensitive details in photographs or descriptions that may be visible before a connection is accepted.
Submitting a request does not guarantee that any Service Professional will respond or perform work.
5. Information Visible Before Acceptance
Before a Customer accepts a connection request, interested Service Professionals may view limited service request information, including:
- City.
- Service category and subcategory.
- Request title.
- Work description.
- Photographs.
- Priority or urgency level.
The Customer’s name, phone number, and residential or service address are not automatically disclosed through the connection feature before acceptance.
Private messaging with the Customer is not enabled before a connection is accepted.
Customers acknowledge that photographs or descriptions may themselves reveal identifying details.
6. Customer Choice and Authorization
Customers may review interested Service Professionals and independently decide which connection requests to accept or reject.
When a Customer accepts a connection request, Bloofix shares the Customer’s name, phone number, and relevant service request details with the selected Service Professional and enables communication through the Platform’s internal chat.
Before acceptance, the Customer is informed that this information will be shared.
Service Professionals whose requests have not been accepted do not receive the Customer’s name or phone number through the connection feature.
Bloofix does not automatically disclose residential or service addresses. Customers may voluntarily share an address directly with a connected Service Professional.
Accepting a connection does not obligate the Customer to hire the Service Professional, accept an estimate, sign a contract, or proceed with any work.
7. Connection Requests and Acceptance Period
Service Professionals may submit connection requests for available service opportunities.
Customers have up to 72 hours (3 days) from submission to accept or reject a connection request.
If the Customer accepts within that period, Bloofix establishes the connection and enables the authorized contact information and internal messaging features.
If the Customer rejects the request or does not accept within 72 hours, the connection request closes without a completed connection.
Bloofix may provide notifications concerning pending requests and their status.
8. Contractor Credits and Connection Fees
Certain Platform features require Service Professionals to purchase credits.
The applicable credit charge is displayed before a Service Professional confirms a connection request.
When a connection request is submitted, the required credits are temporarily reserved from the Service Professional’s available account balance.
If the Customer accepts within 72 hours and the authorized contact information and internal messaging access become available, the reserved credits become a final connection charge.
Bloofix’s connection service is considered completed when the Customer accepts the connection request and the selected Service Professional is provided access to the Customer’s authorized contact information and internal messaging functionality.
If the Customer rejects the request or the request expires without acceptance, the reserved credits are automatically restored to the Service Professional’s account.
Restoration of reserved credits is not a monetary refund of previously purchased credits.
Connection fees are charged for successfully established connections, not for completed home services, guaranteed jobs, or guaranteed business opportunities.
A Customer’s decision not to hire the Service Professional, failure to respond after the connection is established, or decision not to proceed with the work does not, by itself, entitle the Service Professional to a refund of a completed connection charge.
If a verified Platform malfunction prevents the agreed contact information or messaging access from becoming available, the affected Service Professional may contact support for review and an appropriate remedy.
Purchases of prepaid credits, including any applicable refund, expiration, or unused balance conditions, are subject to the terms disclosed at purchase and applicable law.
Nothing in these Terms limits rights or remedies that cannot legally be waived.
9. Independent Service Professionals
Service Professionals are independent third parties and are not employees, agents, partners, or representatives of Bloofix solely because they use the Platform.
Each Service Professional is responsible for:
- Maintaining legally required licenses, registrations, permits, and insurance.
- Accurately representing qualifications and professional experience.
- Determining whether they are authorized to perform requested work.
- Providing estimates and negotiating agreements directly with Customers.
- Performing services safely and lawfully.
- Handling taxes, warranties, complaints, and service-related obligations.
- Protecting Customer information received through authorized connections.
Bloofix does not guarantee the qualifications, insurance, licensing, availability, safety, or performance of any Service Professional.
Any verification designation displayed on the Platform reflects only the checks actually performed and is not a guarantee of service quality.
10. No Guarantee of Work
A completed connection does not guarantee that a Customer will hire a Service Professional.
Bloofix does not guarantee Customer responsiveness, project approval, service completion, payment, or future business.
Customers remain free to compare professionals, decline estimates, or decide not to proceed with a project.
11. Estimates, Contracts, and Service Payments
Bloofix is not a party to independent service agreements between Customers and Service Professionals.
All estimates, pricing, project scope, scheduling, materials, warranties, and payments are determined directly between those parties.
Bloofix does not process Customer payments for home services.
Payments for Platform credits are separate from payments for work performed by Service Professionals.
12. Communications and Customer Information
Internal messaging is enabled after the Customer accepts a connection request.
Service Professionals may use Customer contact information received through an accepted connection only for legitimate purposes related to the authorized service request, unless another lawful basis permits additional use.
Service Professionals must not sell, distribute, misuse, or disclose Customer contact information for unrelated purposes.
Access to a Customer’s phone number does not authorize unrelated marketing calls, texts, or automated promotional communications.
All users must comply with applicable privacy, consumer protection, and communications laws.
13. Acceptable Use
Users must not:
- Provide false or misleading information.
- Impersonate another person or business.
- Misrepresent licenses, insurance, qualifications, or experience.
- Engage in fraud, harassment, threats, discrimination, or unlawful conduct.
- Upload unlawful, deceptive, or infringing content.
- Collect or misuse personal information without authorization.
- Attempt unauthorized access to accounts or systems.
- Interfere with Platform operations or security.
- Engage in fraudulent attempts to bypass Platform controls.
Bloofix may investigate violations and take appropriate action, including account restrictions or suspension.
14. User-Submitted Content
Users retain ownership of photographs, descriptions, profile information, messages, and other content they submit.
Users grant Bloofix a nonexclusive, worldwide, royalty-free license to host, store, process, reproduce, and display submitted content as reasonably necessary to operate, maintain, secure, and improve the Platform.
Users represent that they have the rights necessary to submit their content.
15. Intellectual Property
The Bloofix name, branding, logos, software, website design, and other proprietary materials are owned by Axobuy LLC or its licensors.
Users may not reproduce, distribute, modify, or commercially exploit protected Platform materials without authorization, except as permitted by law.
Intellectual property concerns may be reported to support@bloofix.com.
16. Platform Availability and Third-Party Services
Bloofix may use third-party providers for hosting, authentication, SMS delivery, payment processing, security, and other technical functions.
The Platform may experience interruptions, maintenance, or technical errors.
Bloofix does not guarantee uninterrupted availability.
Third-party services may be subject to their own terms and privacy practices.
17. Account Suspension and Closure
Bloofix may suspend, restrict, or terminate accounts when reasonably necessary to address fraud, security concerns, unlawful activity, or material violations of these Terms.
Users may request account closure through available account features or by contacting support.
Account closure does not automatically eliminate valid legal obligations or records that must be retained.
Unused purchased credits and any applicable refunds following closure are governed by the disclosed purchase terms and applicable law.
18. Disputes Between Customers and Service Professionals
Customers and Service Professionals are independently responsible for resolving disagreements concerning estimates, workmanship, scheduling, project scope, property damage, warranties, or payments.
Bloofix may provide reporting or support features but is not obligated to adjudicate independent service disputes.
Nothing in these Terms excludes responsibility that Bloofix may have under applicable law for its own conduct.
19. Service Professional Indemnification
To the extent permitted by applicable law, Service Professionals agree to defend, indemnify, and hold harmless Axobuy LLC, doing business as Bloofix, from third-party claims, damages, liabilities, and reasonable legal expenses arising from their unlawful conduct, misrepresentations, material breach of these Terms, or independently performed services.
This obligation does not apply to the extent a claim results from Bloofix’s own negligence, misconduct, or other conduct for which liability cannot lawfully be transferred.
20. Disclaimers
To the fullest extent permitted by applicable law, the Platform is provided on an “as is” and “as available” basis.
Bloofix does not guarantee the accuracy of user-submitted information or the quality, safety, legality, or outcome of independently performed home services.
Bloofix does not warrant that the Platform will be uninterrupted or error-free.
These disclaimers do not exclude protections that cannot legally be waived.
21. Limitation of Liability
To the fullest extent permitted by applicable law, Axobuy LLC and Bloofix will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Platform, including lost business opportunities or anticipated profits.
Bloofix is not automatically responsible for the independent acts or omissions of Customers or Service Professionals solely because they connected through the Platform.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or any other liability that cannot lawfully be excluded.
22. Privacy
Personal information is collected, used, retained, and disclosed in accordance with the Bloofix Privacy Policy:
https://bloofix.com/privacy-policy/
Users should review that Policy to understand what information is visible before and after connection acceptance.
23. Changes to These Terms
Bloofix may update these Terms to reflect changes in Platform features, operations, or legal requirements.
Updated Terms will be posted with a revised effective date.
Where required by law, Bloofix will provide additional notice or obtain appropriate consent.
Changes will not retroactively eliminate rights already accrued under applicable law.
24. Governing Law
These Terms are governed by the laws of the State of New Jersey, United States, without regard to conflict-of-law principles, except where mandatory laws provide otherwise.
Disputes involving Bloofix will be handled by courts with appropriate jurisdiction, subject to applicable legal protections.
25. Severability and Entire Agreement
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
These Terms, together with incorporated policies and applicable disclosed purchase terms, govern use of the Platform.
26. Contact Information
Bloofix — Operated by Axobuy LLC
- Website: https://bloofix.com
- Email: support@bloofix.com